Privacy policy of Sunexx GmbH

This detailed privacy policy is written in German language (because our key market is Germany) and the legal framework for the data protection is the German Federal Data Protection (Bundesdatenschutzgesetz BDSG) and the German Telemedia Act (Telemediengesetz TMG).
Legally relevant / binding is the German text. This is only a non-binding translation for rough orientation.

1) Introduction and contact details of the controller

1.1 We are delighted that you have visited our website and thank you for your interest. Below, we provide information about how we handle your personal data when you use our website. Personal data is any data that can be used to identify you personally.

1.2 The controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Sunexx GmbH, Zollernring 32, 72186 Empfingen, Germany, tel.: +49 7485 9996-0, Fax: +49 7485 9996-44, email: info@sunexx.de. The controller responsible for processing personal data is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data.

2) Data collection when you visit our website

2.1 When you use our website for informational purposes only, i.e. if you do not register or otherwise provide us with information, we only collect data that your browser transmits to the page server (so-called ‘server log files’). When you visit our website, we collect the following data, which is technically necessary for us to display the website to you:

  • The website you visited
  • Date and time of access
  • Amount of data sent in bytes
  • Source/reference from which you accessed the page
  • Browser used
  • Operating system used
  • IP address used (if applicable: in anonymised form)

Processing is carried out in accordance with Art. 6 para. 1 lit. f GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or used for any other purpose. However, we reserve the right to check the server log files retrospectively if there are concrete indications of illegal use.

2.2 For security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or enquiries to the controller), this website uses SSL or TLS encryption. You can recognise an encrypted connection by the ‘https://’ string and the lock symbol in your browser line.

3) Hosting & Content Delivery Network

We use a provider who provides its services either itself or through selected subcontractors exclusively on servers within the European Union to host our website and display the page content.All data collected on our website is processed on these servers.We have concluded a data processing agreement with the provider that ensures the protection of our website visitors’ data and prohibits unauthorised disclosure to third parties.

4) Cookies

In order to make visiting our website attractive and to enable the use of certain functions, we use cookies, which are small text files that are stored on your device. Some of these cookies are automatically deleted after closing the browser (so-called ‘session cookies’), while others remain on your device for a longer period of time and enable the storage of page settings (so-called ‘persistent cookies’). In the latter case, you can find the storage period in the overview of your web browser’s cookie settings in accordance with Art. 6 para. 1 lit. a GDPR in the event of consent being given, or in accordance with Art. 6 para. 1 lit. f GDPR to safeguard our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the website visit.You can set your browser so that you are informed about the setting of cookies and can decide individually whether to accept them or exclude the acceptance of cookies for certain cases or in general.
Please note that if you do not accept cookies, the functionality of our website may be limited.

5) Contacting us

5.1 Calendly

We use the services of the following provider to provide an online appointment booking function: Calendly, LLC, BB&T Tower, 271 17th St NW, Atlanta, GA 30363, USA

For the purpose of scheduling appointments, in accordance with Art. 6 para. 1 lit. b GDPR, your first and last name and email address (and, if applicable, your telephone number if you wish to make an appointment by telephone) are collected and transferred to the provider in accordance with Art. 6 para. 1 lit. f GDPR on the basis of our legitimate interest in effective customer management and efficient appointment management, where they are stored for the purpose of organising appointments.
After the appointment has been held or after the agreed appointment period has expired, your data will be deleted by the provider.After the appointment has been held or after the agreed appointment period has expired, your data will be deleted by the provider.We have concluded a data processing agreement with the provider that ensures the protection of our website visitors’ data and prohibits unauthorised disclosure to third parties.For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which ensures compliance with European data protection standards on the basis of an adequacy decision by the European Commission.

5.2 WhatsApp Business

You have the option of contacting us via the WhatsApp messaging service provided by WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. For this purpose, we use the so-called ‘business version’ of WhatsApp.If you contact us via WhatsApp in connection with a specific transaction (e.g. an order you have placed), we will store and use the mobile phone number you used on WhatsApp and, if provided, your first and last name in accordance with Art. 6 (1) lit. b GDPR for the purpose of processing and responding to your request.
On the same legal basis, we may ask you via WhatsApp to provide further data (order number, customer number, address or email address) in order to be able to assign your enquiry to a specific process.
(e.g. about our range of services, availability or our website), we will store and use the mobile phone number you used on WhatsApp and, if provided, your first and last name in accordance with Art. 6 (1) lit. f GDPR on the basis of our legitimate interest in providing the requested information efficiently and promptly.Your data will only ever be used to respond to your enquiry via WhatsApp. It will not be passed on to third parties. Please note that WhatsApp Business has access to the address book of the mobile device we use for this purpose and automatically transfers phone numbers stored in the address book to a server of the parent company Meta Platforms Inc. in the USA. We use a mobile device to operate our WhatsApp Business account, whose address book contains only the WhatsApp contact details of users who have also contacted us via WhatsApp.This ensures that every person whose WhatsApp contact details are stored in our address book has already consented to the transfer of their WhatsApp phone number from the address books of their chat contacts in accordance with Art. 6 para. 1 lit. a GDPR when they first used the app on their device by accepting the WhatsApp terms of use. The transfer of data of such users who do not use WhatsApp and/or have not contacted us via WhatsApp is therefore excluded.The purpose and scope of the data collection and the further processing and use of the data by WhatsApp, as well as your rights in this regard and settings options for protecting your privacy, can be found in WhatsApp’s privacy policy: https://www.whatsapp.com/legal/?eea=1#privacy-policy

We have concluded a data processing agreement with the provider that protects the data of our website visitors and prohibits its transfer to third parties.In the context of the above-mentioned processing, data may be transferred to servers of Meta Platforms Inc. in the USA.For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which ensures compliance with European data protection standards on the basis of an adequacy decision by the European Commission.

5.3 When you contact us (e.g. via the contact form or email), personal data is collected. The data collected when you use a contact form is shown in the respective contact form.
This data is stored and used exclusively for the purpose of responding to your enquiry or for establishing contact and the associated technical administration. The legal basis for the processing of this data is our legitimate interest in responding to your enquiry in accordance with Art. 6 para. 1 lit. f GDPR.
If your contact is aimed at concluding a contract, the additional legal basis for processing is Art. 6 para. 1 lit. b GDPR. Your data will be deleted after your request has been processed. This is the case if it can be inferred from the circumstances that the matter in question has been finally clarified and provided that there are no legal storage obligations to the contrary.

6) Use of customer data for direct marketing

6.1 Subscription to our email newsletter

If you subscribe to our email newsletter, we will send you regular information about our offers. The only mandatory information required for sending the newsletter is your email address. The provision of further data is voluntary and will be used to address you personally. We use the double opt-in procedure to send the newsletter. This means that we will only send you an email newsletter once you have expressly confirmed that you agree to receive the newsletter. We will then send you a confirmation email asking you to confirm that you wish to receive the newsletter in future by clicking on a corresponding link.By activating the confirmation link, you give us your consent to use your personal data in accordance with Art. 6 para. 1 lit. a GDPR. When you register for the newsletter, we store the IP address registered by your Internet service provider (ISP) and the date and time of registration in order to be able to trace any misuse of your email address at a later date. The data collected by us when you register for the newsletter will be used exclusively for the purpose of sending you the newsletter. You can unsubscribe from the newsletter at any time via the link provided in the newsletter or by sending a message to the controller named above. After you unsubscribe, your email address will be deleted from our newsletter distribution list immediately, unless you have expressly consented to further use of your data or we reserve the right to use your data for other purposes that are permitted by law and about which we inform you in this statement.

6.2 Sending the email newsletter to existing customers

If you have provided us with your email address when purchasing goods or services, we reserve the right to regularly send you offers for similar goods or services from our range by email. In accordance with Section 7 (3) of the German Unfair Competition Act (UWG), we do not need to obtain your separate consent for this. Data processing in this respect is carried out solely on the basis of our legitimate interest in personalised direct advertising in accordance with Art. 6 para. 1 lit. f GDPR. If you initially objected to the use of your email address for this purpose, we will not send you any emails.You are entitled to object to the use of your email address for the aforementioned advertising purposes at any time with future effect by notifying the controller named at the beginning. You will only incur the transmission costs according to the basic rates. Upon receipt of your objection, the use of your email address for advertising purposes will be discontinued immediately.

7) Web analytics services

7.1 Google Analytics 4

This website uses Google Analytics 4, a web analytics service provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (‘Google’), which enables an analysis of your use of our website.By default, Google Analytics 4 sets cookies when you visit the website. These are small text files that are stored on your device and collect certain information. This information includes your IP address, which is shortened by Google to exclude direct personal references.The information is transferred to Google servers and processed there. This may also involve transfers to Google LLC, which is based in the USA.Google uses the information collected on our behalf to evaluate your use of the website, to compile reports on website activity for us and to provide other services related to website activity and internet usage. The IP address transmitted by your browser within the scope of Google Analytics and shortened is not merged with other data from Google. The data collected within the scope of the use of Google Analytics 4 is stored for a period of two months and then deleted.All processing described above, in particular the setting of cookies on the device used, will only take place if you have given us your express consent in accordance with Art. 6 para. 1 lit. a GDPR. Without your consent, Google Analytics 4 will not be used during your visit to our website.
You can revoke your consent at any time with future effect. To exercise your right of revocation, please deactivate this service using the ‘Cookie Consent Tool’ provided on the website.

Further legal information about Google Analytics 4 can be found at https://business.safety.google/intl/en/privacy/, https://policies.google.com/privacy?hl=en&gl=en and at https://policies.google.com/technologies/partner-sites

Demographic characteristics
Google Analytics 4 uses the special ‘demographic characteristics’ feature and can use it to compile statistics that provide information about the age, gender and interests of site visitors. This is done by analysing advertising and information from third-party providers. This allows target groups to be identified for marketing activities. However, the data collected cannot be attributed to a specific person and is deleted after two months of storage.Google Signals
As an extension to Google Analytics 4, Google Signals can be used on this website to create cross-device reports. If you have enabled personalised ads and linked your devices to your Google account, Google may, subject to your consent to the use of Google Analytics in accordance with Art. 6 para. 1 lit. a GDPR, analyse your usage behaviour across devices and create database models, including cross-device conversions. We do not receive any personal data from Google, only statistics. If you wish to stop cross-device analysis, you can disable the ‘Personalised advertising’ feature in your Google account settings. To do this, follow the instructions on this page: https://support.google.com/ads/answer/2662922?hl=en For more information about Google Signals, please visit the following link: https://support.google.com/analytics/answer/7532985?hl=en

UserIDs
As an extension to Google Analytics 4, the ‘UserIDs’ function can be used on this website. If you have consented to the use of Google Analytics 4 in accordance with Art. 6 para. 1 lit. a GDPR, have created an account on this website and log in to this account on different devices, your activities, including conversions, can be analysed across devices.

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which ensures compliance with European data protection standards on the basis of an adequacy decision by the European Commission.

7.2 Google Tag Manager
This website uses ‘Google Tag Manager’, a service provided by the following provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter: ‘Google’).

Google Tag Manager provides a technical basis for bundling various web applications, including tracking and analysis services, and for calibrating, controlling and linking them to conditions via a uniform user interface. Google Tag Manager itself does not store any information on user devices or read it from them. The service also does not perform any independent data analysis. However, when you visit a page, Google Tag Manager transmits your IP address to Google and stores it there if necessary. Transmission to servers of Google LLC. in the USA is also possible.This processing will only be carried out if you have given us your express consent in accordance with Art. 6 para. 1 lit. a GDPR. Without this consent, Google Tag Manager will not be used during your visit to our website. You can revoke your consent at any time with future effect.
To exercise your right of withdrawal, please deactivate this service in the ‘Cookie Consent Tool’ provided on the website.For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which ensures compliance with European data protection standards on the basis of an adequacy decision by the European Commission.Further legal information about Google Tag Manager can be found at https://business.safety.google/intl/en/privacy/ and https://policies.google.com/privacy?hl=en&gl=en

8) Page functions

8.1 YouTubeThis website uses plugins to display and play videos from the following provider: Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland

Data may also be transferred to: Google LLC., USA

When you visit a page on our website that contains such a plugin, your browser establishes a direct connection to the provider’s servers at the latest when the video is played in order to load the content. In doing so, certain information, including your IP address, is transmitted to the provider.If the playback of embedded videos is started via the plugin, the provider also uses cookies to collect information about user behaviour, compile playback statistics and prevent misuse.If you are logged into a user account with the provider during your visit to the website, your data will be assigned directly to your account when you click on a video. If you do not want this association to be made, you must log out before clicking on the play button.All of the above processing, in particular the setting of cookies for the purpose of reading information on the device used, will only take place if you have given us your express consent in accordance with Art. 6 para. 1 lit. a GDPR. You can revoke your consent at any time with future effect by deactivating this service via the ‘Cookie Consent Tool’ provided on the website.For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which ensures compliance with European data protection standards on the basis of an adequacy decision by the European Commission.

8.2 Google MapsThis website uses an online map service provided by the following provider: Google Maps (API) from Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (‘Google’).

Google Maps is a web service for displaying interactive (land) maps to visually represent geographical information. By using this service, our location is displayed and any journey to us is made easier.When you access the subpages on which the Google Maps map is integrated, information about your use of our website (such as your IP address) is transferred to Google servers and stored there. This may also involve transfer to Google LLC servers in the USA. This occurs regardless of whether Google provides a user account that you are logged in to or whether a user account exists. If you are logged in to Google, your data will be assigned directly to your account. If you do not want this association with your Google profile, you must log out before activating the button. Google stores your data (even for users who are not logged in) as usage profiles and evaluates them.The collection, storage and evaluation are carried out in accordance with Art. 6 para. 1 lit. f GDPR on the basis of Google’s legitimate interest in displaying personalised advertising, market research and/or the needs-based design of Google websites. You have the right to object to the creation of these user profiles, whereby you must contact Google to exercise this right. If you do not agree to the future transfer of your data to Google when using Google Maps, you also have the option of completely deactivating the Google Maps web service by disabling JavaScript in your browser. Google Maps and thus also the map display on this website cannot then be used.Where required by law, we have obtained your consent to the processing of your data as described above in accordance with Art. 6 para. 1 lit. a GDPR. You can revoke your consent at any time with effect for the future. To exercise your right of withdrawal, please follow the procedure for objecting described above.For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which ensures compliance with European data protection standards on the basis of an adequacy decision by the European Commission.

Further information on Google’s data protection can be found here: https://business.safety.google/intl/en/privacy/

8.3 Google Forms

We use the services of the following provider to conduct surveys or for online forms: Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland

In addition to being transferred to the above-mentioned provider location, data may also be transferred to: Google LLC, USA

The provider enables us to design and evaluate surveys and online forms. In addition to the personal data you enter in the forms, information about your operating system, browser, date and time of your visit, referrer URL and your IP address is also collected, transmitted to the provider and stored on the provider’s servers.The information you enter in the forms is stored in a password-protected manner to ensure that third parties cannot access it and that only we can evaluate the data for the purpose specified in the form.p>When processing personal data that is necessary for the performance of a contract with you (this also applies to processing operations that are necessary for the implementation of pre-contractual measures), Art. 6 para. 1 lit. b GDPR serves as the legal basis.
If you have given us your consent to process your data, processing will be carried out on the basis of Art. 6 para. 1 lit. a GDPR. Consent given can be revoked at any time with effect for the future.

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which ensures compliance with European data protection standards on the basis of an adequacy decision by the European Commission.Further information on Google’s privacy policy can be found here: https://business.safety.google/intl/en/privacy/

9) Tools and miscellaneous

Cookie consent tool

This website uses a so-called ‘cookie consent tool’ to obtain effective user consent for cookies and cookie-based applications that require consent. The ‘cookie consent tool’ is displayed to users when they visit the website in the form of an interactive user interface, where they can give their consent to certain cookies and/or cookie-based applications by ticking the appropriate boxes. When using this tool, all cookies/services requiring consent are only loaded if the respective user grants the corresponding consent by ticking the box. This ensures that such cookies are only set on the user’s device if consent has been given.The tool sets technically necessary cookies to store your cookie preferences. Personal user data is not processed in this process.

If, in individual cases, the storage, assigning or logging cookie settings, this is done in accordance with Art. 6 para. 1 lit. f GDPR on the basis of our legitimate interest in legally compliant, user-specific and user-friendly consent management for cookies and, consequently, in the legally compliant design of our website.A further legal basis for processing is Art. 6 para. 1 lit. c GDPR. As the controller, we are subject to the legal obligation to make the use of technically unnecessary cookies dependent on the respective user consent.Where necessary, we have concluded a data processing agreement with the provider that ensures the protection of our website visitors’ data and prohibits unauthorised disclosure to third parties.Further information about the operator and the settings options for the cookie consent tool can be found directly in the corresponding user interface on our website.

10) Rights of the data subject

10.1 The applicable data protection law grants you the following rights as a data subject (rights of access and intervention) vis-à-vis the controller with regard to the processing of your personal data, whereby reference is made to the legal basis cited for the respective conditions for exercise:

  • Right of access pursuant to Art. 15 GDPR;
  • Right to rectification pursuant to Art. 16 GDPR;
  • Right to erasure pursuant to Art. 17 GDPR;
  • Right to restriction of processing pursuant to Art. 18 GDPR;
  • Right to notification pursuant to Art. 19 GDPR;
  • Right to data portability pursuant to Art. 20 GDPR;
  • Right to withdraw consent pursuant to Art. 7(3) GDPR;
  • Right to lodge a complaint pursuant to Art. 77 GDPR.

10.2 RIGHT TO OBJECT

IF WE PROCESS YOUR PERSONAL DATA ON THE BASIS OF OUR OVERRIDING LEGITIMATE INTEREST IN THE CONTEXT OF A BALANCING OF INTERESTS, YOU HAVE THE RIGHT TO OBJECT TO THIS PROCESSING AT ANY TIME FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION WITH EFFECT FOR THE FUTURE.IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE DATA CONCERNED. FURTHER PROCESSING REMAINS RESERVED, HOWEVER, IF WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, fundamental rights and freedoms, or if processing is necessary for the assertion, exercise or defence of legal claims.IF WE PROCESS YOUR PERSONAL DATA FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA RELATING TO YOU FOR THE PURPOSE OF SUCH ADVERTISING. YOU CAN EXERCISE YOUR OBJECTION AS DESCRIBED ABOVE.IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE DATA CONCERNED FOR DIRECT MARKETING PURPOSES.

11) Duration of storage of personal data

The duration of the storage of personal data is determined by the respective legal basis, the purpose of processing and, if applicable, the respective statutory retention period (e.g. commercial and tax retention periods).When processing personal data on the basis of express consent in accordance with Art. 6 para. 1 lit. a GDPR, the data concerned will be stored until you revoke your consent.If there are statutory retention periods for data processed within the scope of legal obligations or obligations similar to legal obligations on the basis of Art. 6 para. 1 lit. b GDPR, this data will be routinely deleted after expiry of the retention periods, provided that they are no longer necessary for the fulfilment of the contract or for the initiation of a contract and/or we no longer have a legitimate interest in further storage.When processing personal data on the basis of Art. 6 para. 1 lit. f GDPR, this data will be stored until you exercise your right to object under Art. 21 para. 1 GDPR, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.When processing personal data for direct marketing purposes on the basis of Art. 6 para. 1 lit. f GDPR, this data will be stored until you exercise your right to object in accordance with Art. 21 para. 2 GDPR.Unless otherwise specified in the other information in this statement regarding specific processing situations, stored personal data will otherwise be deleted when it is no longer necessary for the purposes for which it was collected or otherwise processed.